Case Flag field causing error in Case Views - "An internal server error has occurred"

The error "An internal server error has occurred" is displayed after selecting a View that contains one or more managed package custom fields in the filter criteria.

  • Feb 8, 2024
  • Knowledge

Permalink
https://kb.vicasso.com/?kb=000004424
Symptoms
When you select a View, you receive the error:  "An internal server error has occurred".   This will occur when the filter criteria in the list view contains one or more custom fields from a managed package for which you do not have a license. 

This issue affects all managed packages in Salesforce where a user is required to have a license.

 
Solutions

To be able to see the list view, you will need to obtain the required license; contact your Salesforce administrator to obtain that license.  Until then, as a workaround, select a View, or create your own View, that does not contain the custom field(s) in question in the filter criteria.

If additional licenses are needed for a Vicasso app, you can contact your Vicasso Account Executive or visit our website http://www.vicasso.com/contact/ for more information.

Status
The above error is misleading and is a platform defect.
Additional Information
Title
Case Flag field causing error in Case Views - "An internal server error has occurred"
URL Name
Case-Flag-field-causing-error-in-Case-Views-An-internal-server-error-has-occurred