Common Custom Aging Speed Criteria Requirements for Case Flags
This article lists common reasons that a Case may require faster or slower response times than your Case Flags Default Aging Speed. These response times may be specific quantities of hours, or relative by scenario in your environment. Vicasso Customer Success can help translate your business requirements into a Custom Aging Speed system that will allow your agents to respond to the right Case at the right time, for the right reasons. If your organization has complex requirements, Custom Aging Speeds accommodates logic formulas to combine multiple sets of criteria, without having to create large quantities of Custom Aging Speeds. This will help your team understand and modify Case Flags as requirements change or if more aging speeds are added in the future.