Email to Case Premium Release Notes 9.31 - 9.43

  • Oct 8, 2024
  • Knowledge

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https://kb.vicasso.com/?kb=000005346
What's New
  • A new 'History Text Private' field was created on the Case Object to include the most recent 25 private comments (up to 32,000 chars) in email templates. (9.32)
  • For a better user experience when viewing files through Timeline's File Viewer, the keyboard arrow and escape keys can be used to move between images and close the modal. (9.32)
  • Canned Responses can now invoke Flows and AI. Intelligent Responses are denoted by Salesforce's sparkle icon when used by support agents when responding to customers through the New Comment Page. (9.39)

  • The New Comment Page now replies to the Supplied Email address that created the case when an email address is found. (9.40)
  • Updates to Widespread Issues (9.41)
    • Broadcast recipient options are now radio buttons and the public vs. private indicators are badges on the page
    • When the "All Case Owners on Related Cases" option is selected, the broadcast will always be private, the merge field selector will be hidden, and the “Merge Field Checker” sidebar title in the “Email Preview” modal will also be hidden.
    • Broadcasts can no longer be sent to related cases that are in a closed status.
Improvements
  • Enhancements were made to the 'Auto Add New Contacts/Leads' feature. (9.32)
    • The 'Enable Contact Creation for Additional Recipients' setting will only create a new contact record if no lead record exists.
    • If the 'Map Lead to Case' setting is set to 'Create new Contact Records instead and map them on new Cases', a contact record will be created automatically, without even looking if an existing lead record exists.
  • The 'Loop Period' and 'Loop Count' settings are now nested under the right Email Loop Protection settings in the Setup Wizard. (9.32)
  • Files from Email Messages added as Attachments in Salesforce are now displayed in Timeline. (9.33)
  • For optimization and cleanup, the deprecated Visualforce Page Setup Wizard page was removed from the package. (9.33)
  • As part of an effort to solve the issue where portal users can no longer see the Reply & Timeline component, the email template queries on the package were updated. (9.33)
  • Lines are no longer double-spaced on the New Comment Page when the Enhanced Comment Editor is disabled. (9.34)
  • To avoid performance issues, Timeline no longer checks for new comments while the page or console tab is not in focus. (9.34)
  • The Category (E2CP__Category__c) field on the Canned Response Object is now deprecated. (9.34)
  • To accommodate Salesforce's retiring of API versions 21-30, Email to Case Premium now uses a new >30 API version. (9.37)
  • Widespread Issues now validates invalid email addresses added to related cases. A new modal is displayed on the New Comment Page informing of any errors and asks if the user wishes to proceed with sending the email to valid recipients or cancel the operation. An email with more details about the invalid recipient is sent to the running user, so they can manually fix the invalid recipients. (9.37) 
    • Modal: 

    • Email Message: 

  • The Widespread Issue Broadcast error email now includes a CSV file containing all the issues identified during sending. (9.38)
  • Commas and semicolons now act as the enter key when typing recipients on the New Comment Page. (9.38)
  • An error will now be correctly displayed on the Widespread Issue Broadcast Page whenever the Substitute Contact setting is not properly configured. (9.38)
  • E2CP Templates is now the default folder for both the public and private email template settings in the Setup Wizard. (9.38)
  • The Auto Create Contacts trigger now references the Exclude List setting in the code. (9.38)
  • When cases related to Widespread Issues are deleted, the corresponding report on the Widespread Issues record is also deleted. (9.39)
  • A new warning message is displayed, an error pops up when "Preview Email" is clicked, and the recipient selection is grayed out on the Widespread Issues New Comment Page when there are no related cases. (9.39)

  • The name of the "Show Message Recipients at the Top of Comments from Outbound Emails" was renamed to "Show Recipients at the Top of Comments from Outbound Emails" for consistency. (9.39)
  • Optimizations were made when loading the New Comment Page (9.40)
  • The Widespread Issue Broadcast email preview button shows the source field when hovering over merge fields. (9.40)

  • Updates to Intelligent Responses, including: (9.40)
    • Updated the Flow Response parsing to better format plaintext for HTML
    • Caching response preview to avoid generating the same response multiple times
  • Added better error handling for Widespread Issues when local automation fails, impacting the ability to relate cases to Widespread Issue records. 
Bugs Fixed
  • The package can now be updated even if Content Deliveries are not available in Salesforce Orgs. (9.31)
  • The 'Template Auto-Selection Rules' setting no longer clears out all of the defined email templates if changes are made to the 'Private Email Template Folder' setting. (9.32)
  • The 'Sending e-mail with new comment failed: SendEmail failed. First exception on row 0; first error: REQUIRED_FIELD_MISSING, Email body is required.' error when broadcasting from Widespread Issue records should no longer occur. (9.32)

  • Comments are no longer sent out when right-clicking the Save & Send Comment button on the New Comment Page. (9.32)
  • The View All permission from New Comment Action in the End User Permission Set was removed, and updating the package no longer results in the 'The user license doesn't allow the permission: View All E2CP__New_Comment_Action__c' error. (9.32)
  • The "Sending e-mail with new comment failed: Delete failed. First exception on row 0 with id 06AUU000007Lp3f2AC; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, Not authorized to delete the share from document XXXX to user XXXX.: [] @" error that happened when attachment placement was set to 'Email Only' in the Setup Wizard should no longer occur. (9.33)

error_message

  • If 'Incoming Attachment Placement' is set to Attachments, files from Email Messages are now correctly displayed in Timeline. (9.33)
  • We now prevent email service addresses that exceed the allowed character limit in Salesforce. (9.34)
  • Email attachments are no longer displayed twice in the Case Description and Timeline. (9.34)
  • Resolved two errors showing up on Cases without Subjects: 'Please ensure all recipients have a valid email address.' and 'Cannot read properties of undefined (reading 'length')' (9.34) 

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  • If an end-user pastes or types a full email address in the recipient search on the New Comment Page, the list of results no longer stays stuck on the page. (9.35)
  • The New Comment Page on Widespread Issue records now shows the correct "Save & Broadcast" button. (9.37)

  

  • Fixed an issue that prevented cursor selection when editing additional recipients on the New Comment Page on cases. (9.37)
  • The following settings now work as intended. (9.38)
    • Show Recipients at the Top of Comments from Inbound Emails
    • Show Sender and Recipients at the Top of the Case Description from Initial Inbound Email
  • Merge fields in the Widespread Issue records email preview are no longer broken. (9.38)
  • Removed check from code and the "error: Sending e-mail with new comment failed: You do not have permission to access OrgWideEmailAddress" should no longer happen. (9.38)
  • Long category names for Canned Responses will be wrapped and no longer displayed as follows: (9.40)

  • Fixed the following error that happened when sending comments out of the New Comment Page: "System.NullPointerException: Attempt to de-reference a null object Class.E2CP.NewCommentComponentController.send: line 2685, column 1". (9.42)
  • Fixed an issue where drafts for Widespread Issues Broadcasts were not being consistently deleted when a Broadcast was sent. (9.43)
Title
Email to Case Premium Release Notes 9.31 - 9.43
URL Name
Email-to-Case-Premium-Release-Notes-9-31-9-43