Missing Organization Feature: Email2CaseWhen installing into a Salesforce organization that does not have Email to Case (standard) enabled, an error is displayed: "Missing Organization Feature: Email2Case".May 28, 2020Knowledge
InformationPermalinkHelp Permalinkhttps://kb.vicasso.com/?kb=000004397SymptomsMissing Organization Feature: Email2CaseSolutionsThe "Email Message" standard object is created in a Salesforce organization when Email to Case (standard) is enabled. If you are receiving this error, it is because you are installing an application that has a dependency on the Email Message standard object and its not available.To resolve this, simply enable Email to Case (standard) by navigating to Setup > Customize > Cases > Email-to-Case. Only the first checkbox labeled "Enable Email-to-Case" needs to be checked. It is not necessary to make any other configuration changes there.Rest assured that checking "Enable Email-to-Case" will simply create the standard Email Message object in the background and no visible changes will appear for end users.StatusThis error is expected and by design when installing a package into a Salesforce organization with a missing dependency.Additional InformationTitleMissing Organization Feature: Email2CaseURL NameHelp URL NameMissing-Organization-Feature-Email2Case