When attempting to use the "Purge" functionality in the File Slayer Library, the following error message appears: "Some files failed to delete, please try again. If the error persists, click here."

 

Why This Happens:

The most common cause for this error is missing permissions. If your user doesn't have the permission to delete files, the error will show up. 

 

To confirm, open your browser's DevTools console and find the error that starts with the message "Failed to Delete Files."

 

Right-click on "Proxy(Object)", click "Copy Object," and more details will show up.

 

The "ids" are the IDs of the files that were not deleted, and can be used to locate each file individually.

 

The "statusCode" will have the actual error message. In the scenario above, the error indicates that the user lacks permission to delete files. The permissions need to be adjusted, or the files may need to be deleted by another user with the appropriate permissions.

Because permissions vary by file, File Slayer will delete the files you have permissions to delete and skip only those where you lack permission.

 

If you need assistance in identifying the errors or more information in general, please open a support case by logging into our support portal or emailing fileslayer@vicasso.com.