InformationPermalinkHelp Permalinkhttps://kb.vicasso.com/?kb=000005433What's NewCustom Aging Speeds can now be cloned by clicking the "Clone Aging Speed" button in the setup wizard. (6.68) ImprovementsSwitchboard's colors were updated to match Vicasso's brand colors. (6.63) The "Next Steps" field part of the Follow-Up Process now supports long text area fields. (6.63)To avoid errors when installing, the packaged dashboards are no longer dynamic. A new text widget was added with instructions on how to make them dynamic post-installation. (6.66) Updated the aging speed logic to ensure that the correct aging speeds are used when switching accounts on cases. (6.67)Switchboard now truncates long view names to avoid issues displaying the top bar. (6.68)The Out of Office notification in Switchboard has been updated to display the full message under the user's name in the main section, and a calendar icon in the left panel. (6.68) In preparation for the Winter '26 release, the CommentBodyRichtext field is now populated whenever we insert a CaseComment record. (6.69)Following Salesforce's security enhancements, Connected Apps can and should be migrated to External Client Apps, which are now supported. (6.71)Bugs FixedFixed the issue where users could not be removed from Switchboard views. (6.64)Users with the Case Flags Manager permission set should no longer see the errors "undefined" is not valid JSON" and "You cannot edit this view because you do not own it." when creating new Switchboard Views. (6.65)Closed status with labels and API names that do not match no longer results in the flags not being cleared once the case is closed. (6.66)Fixed the "[NoErrorObjectAvailable] Script error" error that appeared when adding cross-object criteria, such as Account ID, to custom aging speeds. (6.67)Fixed the endless spinner in the setup wizard that occurred when the Connected App was not configured, and the additional mapped fields did not exist on the Case Flags History Tracking object. (6.68) Fixed an issue in Winter '26 where the settings' descriptions in the setup wizard were all bolded in SLDS2. (6.69)Resolved styling issues in SLDS2, including button display when creating groups in Switchboard and the save button in the setup wizard. (6.70)Updated the code to prevent errors such as "Apex Type unsupported in JSON: System.SelectOption" from happening when configuring the "Configure External Client App or Connected App" setting in the wizard. (6.72)Fixed an issue with the Switchboard search displaying HTML tags in the results. (6.73)Updated the " Case Flags Follow Up" Flow to run without sharing to avoid errors similar to "An Apex error occurred: System.DmlException: Update failed. First exception on row 0 with ID 500TQ00000Zvr0DYAR; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, You do not have permission for this Status.: [Status]" (6.73) TitleCase Flags Release Notes 6.63 - 6.73URL NameHelp URL NameCase-Flags-Release-Notes-6-63-6-73