Case Merge Premium Release Notes

Case Merge Premium Release Notes - 2.3

What's New

Field Sets - You can now control the fields displayed on the Find Cases and Select Master pages. Previously a fixed set of fields were displayed on the Find Cases page and all fields were displayed on the Select Master page. Visit the Setup Wizard tab to configure this.
Error Logging - When cases fail to merge, a comment is added to the parent case indicating the error. See Solution# 00000220 for troubleshooting information.
The Description of the duplicate/child case(s) can now be added as case comments instead of being appended to the master/parent case Description field. Visit the Setup Wizard tab to configure this.

Improvements

Quick Save button added to Settings page
Merged comments (and Case Descriptions when merged as comments) are better distinguished with asterisk wrapped notations at the bottom of the case comments that are merged.

Bugs Fixed

Maximum duplicates listed on Find Cases page is limited to 5,000 to avoid Salesforce governor related errors.
Improvements to merging cases with many related records to avoid "Too many SOQL Queries" errors.
Improvements to merging attachments to avoid "Apex heap size too large" errors.
The "Delete Original" preference is ignored for Attachments (if selected) when a Self-Service Portal user adds an attachment to duplicate case that is already merged. Self-Service Portal users are unable to delete attachments which resulted in errors previously.
"Ignore Insert Errors" for the Chatter Follower standard object is now default for new installations. You cannot have duplicate Chatter followers on a case.

Title

Case Merge Premium Release Notes - 2.3