The Order of Execution - New Comment Page

Email to Case Premium works with automation you set up outside of the application in Salesforce, like Apex Triggers, Workflow and Validation Rules. With any automation, order and timing are important to understand. This information is recommended for seasoned Salesforce Administrators and Developers.

  • Jan 17, 2024
  • Knowledge

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https://kb.vicasso.com/?kb=000004820
Details

The order of execution on the New Comment page is as follows. 

  1. Update Widespread Issue fields if sending comments through the Widespread Issue Public Broadcast feature 
  2. Case Comment is inserted
  3. Case is updated so that the new Case Comment is included in the E2CP Most Recent Public (or Private) Comment fields and E2CP History Text field(s)
  4. Send Email (if selected)
  5. Insert EmailMessages
  6. Attach Files to EmailMessage and Case
  7. Redirect to New Comment Action (if applicable).
Salesforce automation is also processed after each step above. We recommend that you also familiarize yourself with: In what order are automation rules and Apex triggers processed?
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The Order of Execution - New Comment Page
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The-Order-of-Execution-New-Comment-Page