The permissions necessary to administer E2CP are listed below.

Note: If the user needs to be able to set the Organization Wide Address, the Modify All Data permission is necessary. If the Organization Wide Address is already set, or if Modify All Data permission is not appropriate for the user, the System Administrator will need to set the Organization Wide Address.

Please see the detailed instructions below for step-by-step guidance to provide the neccessary permissions. The following instructions have been broken down by User Interface.
 

Standard Profile User Interface:
 

1. Navigate to Setup > Manage Users > Profiles.
2. Choose the user profile that needs administrative permissions for Email to Case Premium.
3. Click Edit at the top of the profile page.
4. In the Custom App Settings section, click the checkbox next to Email to Case Premium in the Visible column.
5. Scroll down to the Tab Settings and choose Default on for both Email to Case Premium Settings and Email to Case Premium Setup Wizard.
6. Under Administrative Permissions, click the checkboxes next to the following settings:
   • Customize Application
   • View Setup and Configuration
   • Manage Package Licenses (optional)
   • Modify All Data (optional)
7. In the Custom Object Permissions section, ensure all permissions next to Canned Comments have been checked and click Save.
8. On the Profile screen, scroll down to the section for Field Level Security, locate the Canned Comment object and click view.
9. Click Edit at the top of the page, ensure Edit access has been extended for all fields and click Save.
10. Navigate back to the Profile screen and scroll down to the Enabled Visualforce Page Access related list.
11. Click the Edit button.
12. Select all of the Visualforce Pages beginning with E2CP and use the Add arrow to add them to the Enabled Visualforce Pages box.

The Non-System Administrator user will now be able to administer Email to Case Premium.
 

Enhanced Profile User Interface:
 

The Non-System Administrator user will now be able to administer Email to Case Premium.
 

In order to use the Configure button under Setup > Installed Packages > Email to Case Premium, please follow the instructions below. The alternative to using the Installed Package menu for configuring E2CP is to use the custom App containing the Setup Wizard and Settings tabs.

Please note: This action will automatically select the Manage Users, Edit HTML Templates, Customize Application, Modify All Data, and Manage Letterheads permissions if not already selected.